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The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home.  Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.

We investigated a complaint that Armagh, Banbridge and Craigavon Borough Council should have enforced planning rules over a garden cabin.

We found that a letter sent by a GP Practice to patient was appropriate and followed relevant guidelines.

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

A man sought assurance that his wife had been cared for appropriately in hospital.  We partially upheld the complaint.

We found that the Western Health Trust should have diagnosed a patient at an earlier stage, given his symptoms, test results, and observations.

We upheld a number of complaints against the Northern Health Trust, including that hospital staff did not give an elderly patient enough fluids, nor appropriately monitor her over a 24-hour period.

A complainant believed her business should have received financial support during the Covid-19 pandemic.  We asked the Department for the Economy to retrospectively accept and consider her application.