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A man complained about the care and treatment his late wife received by the South Eastern Trust.  Our investigation found no failures.

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

An investigation has revealed that a nursing home failed to fully record its observations of a resident's head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident. 

We found that a consultation response to a planning application should have been made available on the Planning Portal website.  While this was a record keeping error by the Belfast Planning Service, we found no grounds to question its decision to approve the application.

We upheld a complaint that a man should not have been on the same anti-depressant medication without a review for more than 5 years.

A woman complained about her father’s treatment in hospital during the last weeks of his life. We found he was looked after properly, but were critical that consultants did not respond to a request from the woman to discuss his care plan.

We found that the Southern Trust should have put in place a plan to treat and monitor a patient’s symptoms earlier than it did.

Delays by the Northern Trust in replying to a woman’s telephone calls added to her anxiety about her mother’s care.  We recommended that the Trust apologise to the woman and make improvements to its complaint handling procedures.

Our report criticised a GP practice after a delay in providing a woman’s medication caused her unnecessary discomfort.