We found that a pre-admission assessment for a care home resident did not accurately record her mobility, meaning that the home was ill-prepared for her arrival.
The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home. Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.
We found no maladministration in the way the Council for the Curriculum, Examination and Assessment’s made its decision about an exam grade, but were critical of the system it had in place for receiving appeals.