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Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Health

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

6 findings available

Council dealt with complaint in line with procedures

07 May 2025

A man believed that North Down and Ards Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.

Investigation Report

Not upheld

Changes to council’s use of planning exemption certificates

23 November 2022

Case Summary

Nursery school addresses record keeping and SEN policy application following parent’s complaint

25 May 2021

Case Summary

Ombudsman critical of council’s handling of planning application

29 April 2021

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

Investigation Report