About Us
About Us
- Who we are, what we do
  
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Make a complaint
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- Online complaints form
  
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For Service Providers
Information for Service Providers
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- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

5 findings available

Changes to council’s use of planning exemption certificates

23 November 2022

Case Summary

Restrictive Practices in Northern Ireland Schools - an overview report

15 May 2021

This report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.

Own Initiative Investigation

Investigation reports

Featured

Failings over Serious Adverse Incident investigation

Complaint about out-of-hours GP surgery

Social work case file updated following parent’s complaint

Changes to council’s use of planning exemption certificates

Restrictive Practices in Northern Ireland Schools - an overview report

Trust reimburses cost of lost wedding ring