About Us
About Us
- Who we are, what we do
  
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Make a complaint
Make a complaint
- Online complaints form
  
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For Service Providers
Information for Service Providers
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  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
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  Ombudsman Principles, Case Digests, Bulletins and more

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

4 findings available

Investigation into CCEA’s handling of student’s exam grade appeal

07 December 2021

We found no maladministration in the way the Council for the Curriculum, Examination and Assessment’s made its decision about an exam grade, but were critical of the system it had in place for receiving appeals.

Investigation Report

Investigation reports

Featured

Failings over Serious Adverse Incident investigation

Trust provided care home resident with appropriate treatment

Nursing home admits that it failed to administer medication and carry out a proper risk assessment for patient

Investigation into CCEA’s handling of student’s exam grade appeal

Recommendations made to healthcare provider after patient suffers falls at home