About Us
About Us
- Who we are, what we do
  
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Make a complaint
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For Service Providers
Information for Service Providers
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- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

3 findings available

Invest NI communicated appropriately with complainant during grant application

10 September 2020

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.

Investigation Report

Investigation reports

Featured

Failings over Serious Adverse Incident investigation

Serious failings may have shortened mother’s life

Dental practice should have talked through treatment plan to ensure patient fully understood referral process

Invest NI communicated appropriately with complainant during grant application