The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.
We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.
The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.