Investigation reports

A woman contacted her Health Trust to complain about her social worker, who she felt had wrongly accused her of emotional and psychological abuse towards her children.

We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.

The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.