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5 findings available

Council dealt with complaint in line with procedures

A man believed that North Down and Ards Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.

Investigation Report
Not upheld

Council failed to keep proper records for decision making

Case Summary

DVA apologises after failing to explain appeals process

Case Summary

Ombudsman critical of council’s handling of planning application

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

Investigation Report

Complaint against the Driver and Vehicle Agency

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Investigation Report