About Us
About Us
- Who we are, what we do
  
  Information about our organisation
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  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
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  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
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  Information about our assessments and investigations
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For Service Providers
Information for Service Providers
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  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

3 findings available

Investigation into CCEA’s handling of student’s exam grade appeal

07 December 2021

We found no maladministration in the way the Council for the Curriculum, Examination and Assessment’s made its decision about an exam grade, but were critical of the system it had in place for receiving appeals.

Investigation Report

Investigation reports

Featured

Failings over Serious Adverse Incident investigation

Complaint about care of nursing home resident with Covid-19

Investigation into CCEA’s handling of student’s exam grade appeal

Recommendations made to care home following investigation of complaint