Investigation reports

We've reminded the Cedar Foundation about its record keeping and complaint handling responsibilities after we investigated a man’s complaint about his exclusion from its Social Inclusion Service.

We found that a medical assessment performed during a home visit was carried out in line with good medical practice, but that the GP should have recorded what had been discussed with the patient and her family, and what they should do if her symptoms did not improve.

Ombudsman finds that GP ‘followed good practice and relevant clinical standards’ during patient’s breast cancer examinations.