Investigation reports

The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home.  Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.

We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.

A patient who died three days after visiting his doctor for a routine medical review received treatment that was 'appropriate and in accordance with relevant guidance' according to an investigation by the Ombudsman.