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13 findings available

Council dealt with complaint in line with procedures

A man believed that North Down and Ards Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.

Investigation Report
Not upheld

Complaint about Primary School partially upheld

A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.

Investigation Report
Upheld

Complaint about council’s handling of a planning application

We asked Mid and East Antrim Council to apologise to a man for failures in the way it dealt with a planning application.

Investigation Report
Upheld

Complaint about council’s decision to approve planning application

Mid and East Antrim Borough Council failed to fully record the reasons why it approved a planning application for a domestic garage.  However, we found it would not have reached a different decision had the failings not occurred.

Investigation Report
Upheld

Investigation of a complaint against a Primary School

The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. 

We upheld the complaint and made a number of recommendations to the school.

Investigation Report
Upheld

Investigation into complaint against primary school principal

Case Summary

Complaint handling failures follow allegations into principal’s conduct towards autistic pupil

Case Summary

Multiple school failings identified after primary school girl was inappropriately touched by fellow pupil

Case Summary

Ombudsman critical of council’s handling of planning application

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

Investigation Report

Apology from school settles parents' complaint

Case Summary