We found that a pre-admission assessment for a care home resident did not accurately record her mobility, meaning that the home was ill-prepared for her arrival.
The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home. Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.