A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.
We've reminded the Cedar Foundation about its record keeping and complaint handling responsibilities after we investigated a man’s complaint about his exclusion from its Social Inclusion Service.
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.