We've reminded the Cedar Foundation about its record keeping and complaint handling responsibilities after we investigated a man’s complaint about his exclusion from its Social Inclusion Service.
The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.