Derry City and Strabane District Council has been criticised for not making contemporaneous records over whether to carry out a Habitat Regulation Assessment during a planning case.
We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.
The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.