Derry City and Strabane District Council has been criticised for not making contemporaneous records over whether to carry out a Habitat Regulation Assessment during a planning case.
We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.
An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way it responded to the patient’s panic attack.
The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.