About Us
About Us
- Who we are, what we do
  
  Information about our organisation
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  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
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  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
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For Service Providers
Information for Service Providers
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  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

3 findings available

Complainant experienced injustice as a result of Council's actions

10 April 2018

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

Investigation Report

Investigation reports

Featured

Failings over Serious Adverse Incident investigation

Care Home Case Digest

Woman left ‘shocked and distressed’ after witnessing treatment of mother in care home

Complainant experienced injustice as a result of Council's actions