Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Patient’s symptoms should have prompted checks for endometriosis

The Western Trust’s failure to give a patient an MRI test caused her to experience prolonged pain and unnecessarily delayed treatment of her endometriosis.

Health & Social Care

Upheld

01 August 2025

15 findings available

Resident frustrated by Council’s probe into ‘odour nuisance’

04 August 2025

Antrim & Newtownabbey Borough Council failed to properly respond to a man’s concerns when he complained about odours coming from his neighbour’s house.

Investigation Report

Upheld

Schools Case Digest

21 March 2023

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

Case Summary

Investigation reports

Featured

Patient’s symptoms should have prompted checks for endometriosis

Resident frustrated by Council’s probe into ‘odour nuisance’

Schools Case Digest

Changes to council’s use of planning exemption certificates

School to implement new communication protocols following complaint from parents of SEN pupil

Complaint from parents of child with ASD seeks to address the school’s policy in handling SEN

School offers resolution to parent after teacher’s decision to show pupils a horror video

School apologises after Principal physically turned the head of an ASD pupil to make eye contact

Parent of SEN pupil discovers a lack of honesty, transparency and openness in the school’s complaint handling process

School apologies and addresses procedures after pupil was grabbed by the scruff of the neck