We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.
A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.
A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.