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4 findings available

Resident frustrated by Council’s probe into ‘odour nuisance’

Antrim & Newtownabbey Borough Council failed to properly respond to a man’s concerns when he complained about odours coming from his neighbour’s house.

Investigation Report
Upheld

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Complainant experienced injustice as a result of Council's actions

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

Investigation Report