A woman contacted her Health Trust to complain about her social worker, who she felt had wrongly accused her of emotional and psychological abuse towards her children.
An investigation has concluded that the care plans prepared for a resident of a nursing home in Armagh were largely adequate, but that it had underestimated the resident’s risk of a fall, and that it was inconsistent in its assessment of his mental state.
A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.