Investigation reports

A man complained that an MRI scan carried out by the Belfast Trust failed to identify the cause of his back pain. 

We did not uphold the complaint.

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

A man complained about how his late wife was cared for after she suffered a fall.  We upheld parts of the complaint.

The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.

Failings by a Trust’s social care team meant a complainant believed it did not take his concerns seriously.

Error created uncertainty and caused patient upset, but did not impact on the care she received. 

A patient’s spinal injury should have been reviewed by a consultant following referral from another Trust.

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.