Investigation reports

Shared decision making in a healthcare setting is about involving patients and their families in decisions about their clinical care.  

Not only does this foster a more compassionate, effective healthcare service, it is vital for patient safety.  By listening to and working with patients, a service is more likely to understand and meet their needs, and be responsive when safety problems are raised.

We often receive complaints from patients and their families that they should have had more involvement in their care. Click on the headings to read summaries of some of our investigations into these complaints:

An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way it responded to the patient’s panic attack.

An investigation has revealed that a nursing home failed to fully record its observations of a resident's head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.