A man believed that North Down and Ards Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.
A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.
An investigation has revealed that a nursing home failed to fully record its observations of a resident's head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.