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5 findings available

Department failed to properly monitor actions of insolvency practitioner

A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.

Investigation Report
Upheld

Department did not clearly define eligibility for Covid support grant

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Man's complaint leads to broadband access

Case Summary

Lack of clarity in business support scheme led to applicant missing out

Case Summary

Department agrees to rectify payment error

Case Summary