Investigation reports

A woman complained about the care and treatment the Belfast Health and Social Care Trust provided to her daughter following spinal surgery.

A woman complained about the care her late husband received in hospital during his treatment for cancer.

We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.

A man was admitted to Altnagelvin Hospital with severe abdominal pain.  

Our investigation found that a series of delays in his care and treatment, and a failure to manage his sepsis, contributed to his death.

A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees. 

We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.

A complainant raised concerns about how the Southern Trust cared for her vulnerable sister.  

Our investigation found a number of failings by the Trust.  

A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.  

We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.

A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety.  We found the visits were undertaken in line with the relevant guidance and procedures.

The Northern Trust failed to keep proper records of a patient's food intake, and didn't provide him with insulin after he experienced an episode of hypoglycaemia.

The Belfast Trust failed to keep a proper record of how it responded to allegations from a whistleblower.  It should also have informed the resident’s wife of the allegations at an earlier stage.