Investigation reports

A woman who feared she had cancer complained that the Southern Health Trust should have operated to remove her womb.  Our investigation found no failures by the Trust.

We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.

A man complained that his mother was diagnosed incorrectly by the Southern Trust and prescribed her a drug that led to her becoming confused and agitated.  We found that the overall care of the patient was excellent, but partly upheld the man’s claims that the Trust didn’t deal properly with his complaint.

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.

Our investigation into a complaint about the Southern Health and Social Care Trust found that it did not consider all of the available information when making a child’s autism diagnosis.  We asked it to apologise to the child and her mother after appropriate intervention and support only became available following a correct diagnosis over two years later.

Our investigation found that the Southern Health and Social Care Trust communicated appropriately with a patient’s nursing home, but that it failed to organise a timely planning meeting prior to her discharge from hospital.

We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father.  We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.