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Our Model Complaints Handling Procedures provide guidance to staff on how they should investigate complaints.

Read about the research and consultation we carried out to help us create the new complaints handling procedures.

Making a complaint is not as daunting as you might think.

This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.

These short videos explain why good complaints handling is important and provide helpful guidance to those investigating complaints.

This page tells you how we send and receive information securely, and how we handle your personal data.

We offer rewarding, satisfying work in support of our investigations into complaints about public services and in upholding ethical standards in local government.

This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.

This section contains our Strategic Plan, some of our policies and procedures, and the minutes of our senior management meetings.