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Our Annual Reports and Accounts explain how we spend our money and how we perform against our targets.  

The Ombudsman's Reports give information about the investigations we carried out during the year.

Comments from people following our investigation of their complaints.

These are the documents we use to help us make our decisions.

The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.

Information for councillors on how we assess, investigate, and adjudicate on complaints.

We look carefully at every complaint.

Some complaints can be resolved quickly, while others may need a more detailed investigation.

Under the Freedom of Information Act 2000 every public authority is required to adopt and maintain a publication scheme.

This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.

This section explains what an Ombudsman does and gives information about our senior staff.

We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.