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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Search results

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The Code of Conduct

Information on the Northern Ireland Local Government Code of Conduct for Councillors (the Code), and the Commissioner's Guidance.

Identifying and supporting public service users in vulnerable circumstances

A set of learning resources to help organisations support people who are experiencing vulnerability.

Publications

This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.

Patient Safety

Resources from our conference in March 2024 on the theme of patient safety in Northern Ireland.

HR Advisor

Closing Date

14/10/2024 - 12:00

Working with us

We offer rewarding, satisfying work in support of our investigations into complaints about public services and in upholding ethical standards in local government.

Administrative Officer – Corporate Services

Closing Date

09/06/2023 - 12:00

Team Manager – (Two posts)

Closing Date

12/06/2023 - 12:00