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We will always try and treat you with courtesy and respect, but there may be times when you are unhappy with our service.

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Comments from people following our investigation of their complaints.

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Publication Scheme

Under the Freedom of Information Act 2000 every public authority is required to adopt and maintain a publication scheme.

Ian Stevenson

Causeway Coast & Glens Borough Council

Hearing Date/Time

Alleged Breach

Code paragraph 4.2

Decision on Breach

Breach of paragraph 4.2   

Councillor Colin Kennedy

Ards & North Down Borough Council

Hearing Date/Time

Alleged Breach

Code paragraphs 4.2, 4.13 (a) and (b)    

Decision on Breach

Breach of paragraphs 4.2, 4.13 (a) and (b)    

Declan Boyle

Belfast City Council

Hearing Date/Time

Alleged Breach

Code paragraphs 4.2, 4.6, 4.16, 5.2 (a), (f), (i) (ee), 5.3, 6.1, 6.2 and 6.3

Decision on Breach

Breach of Paragraphs 5.2, 6.1, 6.2, 6.3, 4.6    

Brian Duffin

Antrim & Newtownabbey Borough Council

Hearing Date/Time

Alleged Breach

Code paragraph 4.2    

Decision on Breach

Breach of paragraph 4.2

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