0800 34 34 24

About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Search results

Your search has returned 43 results

Linda Clarke

Antrim & Newtownabbey Borough Council

Hearing Date/Time

09/07/2025 - 09:30

Alleged Breach

Paragraphs 4.3, 6.3, 6.4.

Decision on Breach

Breach of paragraphs 4.3, 6.3, 6.4.

Gary Hynds

Lisburn & Castlereagh City Council

Alleged Breach

Paragraphs 4.14, 4.13(a), 4.1 (b), and 4.2.

Colin Kennedy

Ards & North Down Borough Council

Alleged Breach

Paragraphs 4.2, 4.13a.

Mailing list subscription