Search results

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Our investigation found that the care and treatment of a patient in the Royal Victoria Hospital was reasonable and appropriate.  However, we also found that she should have been told what symptoms to look out for in case she needed to return to the Emergency Department or visit her GP.

We found that the Northern Health and Social Care Trust carried out a safeguarding investigation broadly in line with its procedures, but were critical that the investigation did not find out how the resident sustained bruising during her time in the home.

We partially upheld a complaint from two sisters who believed that the Trust ignored their concerns when it came to the care of their mother in a nursing home.

We found that a patient’s care whilst in hospital for a hip replacement was appropriate, but identified failings to assess their mental capacity.

The Ombudsman has called for more to be done to help families of care home residents after an investigation found that the South Eastern Health and Social Care Trust failed in its duty to monitor the quality of care provided to a resident of Dunmurry Manor.

We asked the Western Health and Social Care Trust to use the newly appointed Learning Disability Liaison Nurse to ensure that appropriate training is provided to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.

We found that the Trust failed to follow any multidisciplinary assessments when it assessed a patient for  Continuing Healthcare.

We found that the Belfast Health and Social Care Trust did not provide a patient with a multi-disciplinary review prior to her discharge from the Royal Victoria Hospital.