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We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.

We found that the Belfast Trust stopped a couple’s adoption application without clearly telling them why.  We asked the Trust to apologise, to let the couple make the application again, and to carry out an audit of previous adoption applications to see if others had been affected in the same way.

An investigation into complaint from a man who believed he would not have developed cirrhosis of the liver if he had received proper medical attention has found that his care was 'appropriate and reasonable and in accordance with good medical practice.'

An investigation into complaints about the end of life care received by a man in the South West Acute Hospital has found that he was treated appropriately by medical staff.

The Ombudsman has found that the care provided to a patient in respect of pain management, referral to palliative care and review of pain at appointments was reasonable.  However, the investigation identified a failing relating to the lack of a clinical nurse specialist to assist the patient during the final stages of her cancer.

The Ombudsman has upheld elements of a complaint that appropriate steps were not taken to prevent an elderly patient from falling out of a hospital bed, but did not establish a link between her fall and her death the following day.

The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.

A report has made recommendations to the Northern Ireland Hospice after an investigation found that a number of failures meant a meant a patient in receipt of community palliative nursing did not receive the end of life care she needed.