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The Belfast Health and Social Care Trust has apologised to the family of a man for a number of failures while he was in hospital for lung cancer. However, we welcomed the learning and commitment to service improvement identified by the Trust following our investigation into the complaint.

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

We criticised the way in which the Northern Trust carried out a health check to a patient three weeks before her death.  We found the outcome for the patient may have been different if the treatment and subsequent record keeping had met relevant standards.

We asked Causeway Coast & Glens Borough Council to take a number of learning points from our investigation into the way it dealt with a complaint that a wind turbine breached planning control.

A complainant raised concerns about the Trust removing her diagnosis of PTSD.  We found that the Trust’s actions were appropriate.

A man complained that his mother was diagnosed incorrectly by the Southern Trust and prescribed her a drug that led to her becoming confused and agitated.  We found that the overall care of the patient was excellent, but partly upheld the man’s claims that the Trust didn’t deal properly with his complaint.

We found no failing on the part of the Belfast Health and Social Care Trust after investigating a woman’s complaint that she was not given the right care in the later stages of her pregnancy.

A woman complained that a nurse asked her inappropriate questions about her sexual health during a procedure to remove a birth control implant.  We found that the Belfast Trust took the correct course of action and that the questions it asked were reasonable.