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We found that a medical assessment performed during a home visit was carried out in line with good medical practice, but that the GP should have recorded what had been discussed with the patient and her family, and what they should do if her symptoms did not improve.

We found that although a patient’s CT scan was interpreted incorrectly by the Belfast Health and Social Care Trust, it is likely that a correct reading would still have not prevented a brain haemorrhage he suffered four weeks later.

We upheld parts of a complaint about the management of the patient's pain relief, the hospital's communication with her family, the supply of her medication, and the decision to discharge her.

We welcomed the Audit Office's positive approach to record keeping after we upheld a complaint about the way it dealt with a complainant's concerns.

We investigated a complaint about the way Belfast City Council dealt with claims of a breach of planning control.

Our investigation into a complaint about the care and treatment of a cancer patient has led to an apology to the complainant and a review of the issue of pain management on two wards in the Mater and Royal Victoria hospitals.

A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance.  We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.

The parents of a 20 month old boy complained about the care he received in Antrim Area Hospital, saying that they had to leave the Emergency Department as they feared staff were inept.  Our investigation found that his treatment was acceptable and within the Trust’s guidelines.

The wife of a cancer patient complained about his care in Belfast City Hospital. We found that overall the patient’s pain was appropriately assessed and managed. However, we also concluded that he failed to get radiotherapy when he needed it because of a delay in receiving a biopsy.

We found that a man recovering from a stomach operation was discharged too early from the ICU of Belfast City Hospital. We asked the Trust to apologise, and to review the treatment of a number of other patients who had returned to ICU following a similar operation.