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Your search has returned 463 resultsInvestigation of a complaint against the South Eastern Health and Social Care Trust
The Trust accepted its failings and our recommendations into record keeping after the patient’s mother raised concerns about both staff communication and the administration of medication.
Procedure to insert catheter should have been abandoned when patient became distressed
The Ombudsman has recommended staff training in a Trust to help improve communication with patients who become distressed during post-birth procedures.
Ombudsman criticises Council’s record keeping over planning application for heat and power plant
Derry City and Strabane District Council has been criticised for not making contemporaneous records over whether to carry out a Habitat Regulation Assessment during a planning case.
Apology follows mix-up over identity of hospital patient
The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.
Trust’s handling of complaint increased patient's frustration and anxiety
Investigation finds that it took more than 6 months for the Belfast Health and Social Care Trust to respond to a patient’s complaint.
Healthcare provider missed opportunity for earlier assessment of patient’s hip injury
Our investigation found that 3FiveTwo’s treatment of a patient was appropriate, but that errors led to a delay in her treatment.