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Investigation upholds complaint about patient’s end of life care

A report has made recommendations to the Northern Ireland Hospice after an investigation found that a number of failures meant a meant a patient in receipt of community palliative nursing did not receive the end of life care she needed.

The care and treatment of a patient in the Royal Victoria Hospital

An investigation has found that a patient was treated appropriately on the fracture ward of the Royal Victoria Hospital, but that she should have been transferred to a respiratory ward after her surgery.

Complaint about care of patient in hospital Accident & Emergency Department partially upheld

The Ombudsman has found that a patient who was treated in Antrim Area Hospital A&E department should have had her pain score taken on her initial assessment and assessed at regular intervals.  However, the investigation also found that on the basis of the symptoms an x-ray and treatment with painkillers was appropriate.

Invest NI communicated appropriately with complainant during grant application

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.

Health Trust prescribed patient correct level of sedative

An investigation has not upheld a complaint that the Western Health and Social prescribed a patient the wrong dose of a sedative. It also found that the Trust properly addressed the complainant’s concerns about the care of his mother.

Failings found in care of a patient in Antrim Care Home

An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way it responded to the patient’s panic attack.

Investigation of a complaint against the South Eastern Health and Social Care Trust

The Trust accepted its failings and our recommendations into record keeping after the patient’s mother raised concerns about both staff communication and the administration of medication.

Procedure to insert catheter should have been abandoned when patient became distressed

The Ombudsman has recommended staff training in a Trust to help improve communication with patients who become distressed during post-birth procedures.

Ombudsman criticises Council’s record keeping over planning application for heat and power plant

Derry City and Strabane District Council has been criticised for not making contemporaneous records  over whether to carry out a Habitat Regulation Assessment during a planning case.

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