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Your search has returned 452 resultsCare Home Case Digest
Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.
Feedback
Comments from people following our investigation of their complaints.
Publications
These are the documents we use to help us make our decisions.
Annual Reports
The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Treatment of a patient in Altnagelvin Hospital
A woman complained about the treatment her late mother received in Altnagelvin Hospital following a fall.
How we deal with complaints
Information for councillors on how we assess, investigate, and adjudicate on complaints.
Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’
The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.
How we deal with your complaint
We look carefully at every complaint.
Some complaints can be resolved quickly, while others may need a more detailed investigation.
Publication Scheme
Under the Freedom of Information Act 2000 every public authority is required to adopt and maintain a publication scheme.