Search results

The family of a woman who died from lung cancer said that her GP Practice left her without guidance or support following her discharge from hospital. We partially upheld the complaint.

We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.

A report by the Ombudsman has criticised elements of the care provided to a patient by Spire Independent Healthcare, based in Blackpool (Lancashire). The patient was referred to Spire under a waiting list initiative operated by the Belfast Health and Social Care Trust.

A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital.  We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes she encountered in the hospital.

We asked the Northern Health Trust to apologise to a man after we found it failed to properly monitor a growth on his lungs and to offer him appropriate non-surgical treatment.

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

A woman who complained about the time it took for a hospital consultant psychiatrist to treat her mother has had her complaint upheld by the Public Services Ombudsman.

A patient complained that if a cyst had been diagnosed earlier she could have avoided a painful procedure to have it drained.