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Investigation of a complaint against the Belfast Health and Social Care Trust

A patient claimed that she wasn't assessed properly while in the Royal Victoria Hospital Belfast and that the Trust tried to discharge her prematurely without any treatment.

Patient Safety

Resources from our conference in March 2024 on the theme of patient safety in Northern Ireland.

Patient’s treatment in Altnagelvin Hospital was ‘reasonable and appropriate’

A woman questioned why it took so long for her father to receive surgery in Altnagelvin Area Hospital.  She also claimed that poor communication between staff contributed to his untimely death. 

Investigation of a complaint against the Southern Health and Social Care Trust

Our investigation found that the communication between clinicians caring for a patient in Craigavon Area Hospital was inadequate, and that a series of other failures contributed towards his untimely death.

Investigation into the care of a patient by the Belfast Trust

A woman complained that the Belfast Trust did not properly investigate the cause of her father’s chest pains. She believed if it had done so he may not have died shortly after being discharged from hospital.

Trust failed to provide appropriate follow-up care for cancer patient

A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments. 

Annual Reports

Our Annual Reports and Accounts explain how we spend our money and how we perform against our targets.  

The Ombudsman's Reports give information about the investigations we carried out during the year.

Decision to discharge patient from Belfast Trust’s Eating Disorder Service

Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.

Investigation of a complaint about a medical practice

We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning. 

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