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We offer rewarding, satisfying work in support of our investigations into complaints about public services and in upholding ethical standards in local government.
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We will always try and treat you with courtesy and respect, but there may be times when you are unhappy with our service.
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Investigation finds planning application was not properly considered
The Ombudsman has found that an application to build a residential nursing home in County Down was, in part, incorrectly assessed by planners.
Communications with patients on healthcare waiting lists
This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’.
It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.
Investigation of a complaint against the Department of Health
We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.
Health Trust should have told woman of possible abnormality found on brain scan
Our investigation found failings in the care and treatment provided to a cancer patient by the Belfast Health and Social Care Trust.
Investigation of a complaint against Queen’s University, Belfast
A student complained about how Queen’s University gathered evidence in its investigation of an alleged assault. We asked the University to apologise after we found it did not properly explain to the student how it obtained evidence from the PSNI.
Investigation of a complaint against the Belfast Health and Social Care Trust
A man whose son lived in supported housing complained about the care provided by the Belfast Trust.
We upheld his complaint.
Investigation of a complaint against the South Eastern Health & Social Care Trust
The Lagan Valley Hospital carried out reasonable and appropriate investigations to determine the source of a patient’s abdominal pain.