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Your search has returned 452 resultsHow we deal with your complaint
Information about how we assess and investigate complaints
Schools Case Digest
This is a best practice guide for complaints handling in schools.
It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.
Adjudications
Information about what happens at the Adjudication stage and about those involved in the process
Council failed to properly consider report into conduct of Chief Executive
We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.
Northern Ireland Judicial Appointments Ombudsman (NIJAO)
Investigating complaints from applicants for judicial appointments
Contact Us
Here's how to get in touch with us
Northern Ireland Housing Executive took two years to deal with resident’s complaint
We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.
How to complain
What to do if you want to complain, including advice on how to fill out our complaints form
Investigations
Information about how we investigate allegations against councillors, and about those involved in the investigation process