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Patient's treatment in Antrim Area Hospital was appropriate and clinically justified

We investigated a man’s concerns about the death of his elderly mother. 

We found that while she suffered from a number of medical conditions which could have caused her death at any time, the immediate cause was Covid-19.

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Failures in the care and treatment of patient in Antrim Area Hospital

A woman complained about how long it took the Northern Health Trust to provide her late son with a routine test for heart disease, and about its subsequent failure to monitor his condition.

Investigation of a complaint against a Primary School

The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. 

We upheld the complaint and made a number of recommendations to the school.

The Code of Conduct

Information on the Northern Ireland Local Government Code of Conduct for Councillors (the Code), and the Commissioner's Guidance.

Trust told to deal with requests for continuing healthcare assessments in more consistent and transparent manner

We found that the Belfast Trust did not properly assess a man’s healthcare needs before his admission to a nursing home. 

We asked it to apologise to the complainant and to review all applications for continuing healthcare from the last three years.  

Trust did not properly investigate theft of resident’s wedding ring

We made recommendations for service improvement after we found failings in the way the Belfast Trust investigated the theft of a care home resident’s wedding ring.

Trust apologises for care and treatment of patient following surgery

A woman complained that her late brother was not given the best possible chance to recover following gall bladder surgery. We upheld parts of the complaint, and were critical of the serious adverse incident report prepared by the Northern Trust.

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