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Your search has returned 452 resultsFamily receive apology over failings during Serious Adverse Incident investigation
Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.
Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.
Investigation finds that patient was given adequate information about her medical condition on discharge from hospital
The Ombudsman has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness.
Investigation into woman’s complaint about emergency caesarean section
We found no failing on the part of the Belfast Health and Social Care Trust after investigating a woman’s complaint that she was not given the right care in the later stages of her pregnancy.
Investigation into patient’s complaint about birth control clinic
A woman complained that a nurse asked her inappropriate questions about her sexual health during a procedure to remove a birth control implant. We found that the Belfast Trust took the correct course of action and that the questions it asked were reasonable.
Dental practice should have talked through treatment plan to ensure patient fully understood referral process
We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.
Trust’s failures over adoption application caused couple ‘distress and injustice’.
We found that the Belfast Trust stopped a couple’s adoption application without clearly telling them why. We asked the Trust to apologise, to let the couple make the application again, and to carry out an audit of previous adoption applications to see if others had been affected in the same way.
Dental patient’s treatment 'in line with COVID-19 guidance'
A man claimed that his son should have been entitled to priority dental treatment during the early months of the COVID-19 pandemic. We did not uphold the complaint, finding that the treatment was not allowed within the restrictions at the time.
Investigation into patient’s de-registration from dental practice
We concluded that a dental practice did not follow the correct procedures when removing a patient from its list. We also found that its records regarding the patient’s complaint were prepared several months after the alleged incidents occurred.