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Your search has returned 463 resultsTrust failed to tell patient his referral for shoulder surgery had been downgraded from urgent to routine
The Belfast Health & Social Care Trust is setting up a process to tell GPs when it has downgraded their referrals after we asked it to apologise to a patient who had complained about a delay in treatment.
Child’s delayed autism diagnosis caused ‘upset, frustration and uncertainty’
Our investigation into a complaint about the Southern Health and Social Care Trust found that it did not consider all of the available information when making a child’s autism diagnosis. We asked it to apologise to the child and her mother after appropriate intervention and support only became available following a correct diagnosis over two years later.
Patient's pain relief injections were withdrawn ‘in line with medical practice and standards.’
We found that the Belfast Health and Social Care Trust acted appropriately when stopping a patient's pain relief injections, but asked it to reflect on the best way to manage the issues around patients having treatments withdrawn that, to them, have resulted in benefits.
Council apologises to complainant over handling of planning application
We reminded Mid and East Antrim Borough Council of its record keeping responsibilities following our investigation of a complaint brought by an MLA. We also asked it to consider developing a formal policy around the role of public representatives in the planning process.
Woman’s wait for surgery was ‘unacceptable’
Our report found that an endometriosis patient did not receive hormonal treatment to help her condition during her four year wait for surgery. We also found that the health trust only invited her for hospital appointments when prompted to do so by the patient and her GP.