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Your search has returned 427 resultsTrust provides apology after investigation finds failures in patient's care and treatment
The Ombudsman recommended that a patient be given an apology after an investigation found he did not receive the fundamental standards of care while being treated in hospital. Failures included the lack of records relating to the decision to admit him to an escalation bed, and a failure to record hourly observations.
Complaint about Trust's management of an adoption application
The Western Health and Social Care Trust has identified a number of learning points following an investigation into its management of a complainant's adoption application.
Recommendations following complaint about Trust's treatment of man with terminal lung cancer
The Ombudsman has made a recommendation to the Northern Health and Social Care Trust to reduce the risk of a delay in the communication of results to patients, and to patients receiving results in unplanned circumstances, following an investigation into the care of a man with terminal lung cancer.
Failures over Trust’s decision to downgrade patient’s surgical referral
We found the South Eastern Health Trust failed to consider a patient's complex medical history and inform the referring GP, or the patient's father, of the decision to downgrade her initial referral.
Patient's eyesight affected by delays in treatment
An investigation has found that a failure by the Belfast Health and Social Care Trust to properly manage a patient's Macular Service appointments led to her eyesight deteriorating to below the legal driving limit.
Complaint about the care and treatment of a patient in the Lagan Valley Hospital
The Ombudsman has partially upheld a complaint about the care and treatment of man while he was an in-patient in the Lagan Valley Hospital in 2017.
Investigation finds that remaining in hospital 'was in patient's best interests'
The Ombudsman found that a patient's care and treatment was 'appropriate' after a complaint was made about the management of her fluid intake, her bedsores, and mobility issues whilst in hospital It was also found it was not a failure by the Belfast Health & Social Care Trust to prevent the patient’s discharge from hospital.
Trust followed relevant guidelines in interpretation of MRI scan
A man complained that an MRI scan carried out by the Belfast Trust failed to identify the cause of his back pain.
We did not uphold the complaint.
GP practice should have referred patient for further tests
A woman claimed that if her late husband’s weight loss been investigated properly his cancer may have been detected sooner.
We found it was a ‘significant failure in care and treatment’ that his GP didn’t send him for further diagnostic treatment.
Ombudsman begins investigation into Northern Ireland Housing Executive
The Ombudsman has written to the Chief Executive of the Northern Ireland Housing Executive to say she has commenced an 'own initiative' investigation into the organisation.
The decision follows the Ombudsman’s consideration of the Housing Executive’s response to her investigation proposal from earlier this year.