Search results
Your search has returned 417 resultsFailings over Serious Adverse Incident investigation
The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.
School didn’t properly investigate parent’s complaint
The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.
Department’s decision not to accept review was in line with rules of scheme.
The Department for Infrastructure was not required to accept a complainant’s request to review her Covid relief application as it was made outside the time period allowed.
Council dealt with complaint in line with procedures
A man believed that North Down and Ards Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.
Investigation into complaint about a GP practice
A man complained that his GP should have provided him with medication following a private ADHD diagnosis.
Trust’s investigation of safeguarding referral ‘not sufficiently rigorous'
The South Eastern Trust should have obtained more evidence from a care home and others when it investigated an adult safeguarding referral.
Communication failures meant patient had to wait for treatment
A man said he didn't realise the South Eastern Trust had discharged him from its mental health services. The resulting confusion without left him without treatment for 18 months.