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A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A woman complained about the care and treatment the Belfast Health and Social Care Trust provided to her daughter following spinal surgery.

A school should have done more to help a student who was struggling with an 'A-Level' subject.

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

We upheld a complaint from a woman who said she did not give her consent to a surgical procedure.  We also found the Trust did not follow the right procedure when it decided the case did not meet the threshold for a Serious Adverse Incident investigation.

A patient’s spinal injury should have been reviewed by a consultant following referral from another Trust.