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Your search has returned 427 resultsCasework Officer
Our team of Casework Officers perform a key function in NIPSO’s aim to provide people with access to justice through the investigation of unresolved complaints. The role is diverse and will appeal to those with a desire to apply their analytic and problem-solving skills to drive forward improvement in public services.
Casework Officers work with others in NIPSO to share our investigation findings with the public, to communicate recommendations for service improvement, and raise awareness of the important work of the Office.
Director of Governance and Support Services
The Director of Governance and Support Services will be responsible for supporting the Ombudsman in the management of the unique accountability arrangements which underpin the office.
They will oversee the development and delivery of NIPSO’s key support services including IT, HR, Facilities Management, Finance, Management Reporting and Information Governance in line with the NIPSO Strategic Plan and Values. As a member of the Senior Management Team, they will contribute to corporate leadership and embedding the values of NIPSO in all internal and external interactions.
Trust told to deal with requests for continuing healthcare assessments in more consistent and transparent manner
We found that the Belfast Trust did not properly assess a man’s healthcare needs before his admission to a nursing home.
We asked it to apologise to the complainant and to review all applications for continuing healthcare from the last three years.
Trust apologises for care and treatment of patient following surgery
A woman complained that her late brother was not given the best possible chance to recover following gall bladder surgery. We upheld parts of the complaint, and were critical of the serious adverse incident report prepared by the Northern Trust.
Recommendations made to Council after failures found in handling of planning case
The Ombudsman has criticised aspects of the way Mid & East Antrim Borough Council handled a planning application for an update of existing sports facilities at St Patrick’s College, Ballymena.
Complaint against a GP practice
The family of a woman who died from lung cancer said that her GP Practice left her without guidance or support following her discharge from hospital. We partially upheld the complaint.
Northern Ireland Housing Executive took two years to deal with resident’s complaint
We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.
Care and treatment of a patient by an Independent Healthcare provider
A report by the Ombudsman has criticised elements of the care provided to a patient by Spire Independent Healthcare, based in Blackpool (Lancashire). The patient was referred to Spire under a waiting list initiative operated by the Belfast Health and Social Care Trust.
Care and treatment of a patient in Altnagelvin Hospital
A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital. We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes she encountered in the hospital.
Trust failed to treat patient’s lung disease
We asked the Northern Health Trust to apologise to a man after we found it failed to properly monitor a growth on his lungs and to offer him appropriate non-surgical treatment.